All LOTTIE LEIGH FINE JEWELLERY items are sent via Special Delivery and requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
All items are dispatched within 7-14 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. LOTTIE LEIGH FINE JEWELLERY is not responsible for any delays caused by forces outside of their control.
Shipping costs for UK purchases are £4.95.
Shipping Costs for the EU are £8.
Shipping costs for the USA are £12.
Shipping costs for the Rest of the World are £15.
Duties & Taxes
Please note:
Our EU deliveries are now subject to additional duties and taxes which are payable by the customer. We are working on a solution so please bear with us as we try to navigate these new conditions.
US orders under the equivalent of $800 will not be subject to import taxes. As we trade in GBP, due to changes in exchange rates, it is wise to allow a buffer under the $800 mark if you would like to avoid any import duties in the US.
Non EU deliveries may be subject to additional duties and taxes.
Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.
Please note that for hygiene reasons all earrings are non-returnable.
We hope that you adore your Lottie Leigh products(s) but, if for any reason you wish to return any products within my “Collection”, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original outer packaging.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
The customer if liable to cover the cost of postage and keep proof of this. We strongly recommend returning via tracked/insured methods and cannot be held responsible for any packages that go missing in transit as this is the responsibility of the courier. The same applies for international customers.
Return Conditions
To return your product(s), please follow these steps:
1. Please start a return/exchange please e-mail charlotte@lottieleigh.com. If approved, you will receive a confirmation email and one of our staff will contact you to help facilitate the return.
2. After we have received your returned products, we will process your return request. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are non-refundable.
